Sunday, June 24, 2012

Listen to your customer, therein lies the truth


MARK CUBAN
Through out Mark’s twenty-Five plus years of business he has faced a muiltude of challenges from investors to sales and customer service. When purchasing Landmark Theater chain, Mark has set up a blog to find the answer from customers like you and I to come up with a solution to place body in the seats of Landmark movie theaters. http://www.businessinsider.com/james-harden-got-where-he-is-today-thanks-to-a-great-cover-letter-2012-5

As a customer and connoisseur of the film experience, I think what is missing is the basic ideal of business; product, pricing and marketing. Like many film exhibitors Landmark depends on studios to provide a complete product that consumers want to view.

Product
What’s missing is the studios no longer have the glamor of hollywood in corporated in their film. The scripts lack sustains and what was once a world to escape, even just for a few hours, we as customers are left without imagination as if we wrote the script ourself.

Hollywood has failed the theater exhibitors in providing film characters we idolize and reverence on the big screen. Instead we are left with weak dialog and special affects for our money. There’s no longer anticipation for the next 007 film with the latest gadgets and smooth words of flirtation with Ms. Moneypenny.

Pricing
Although major studios no longer control and own the film exhibition market, there are some signs of influence. One can suggest there seems to be in place still to this day “the run-zone-clearance system”. It’s what the oil companies call zone pricing. Ticket prices in one area is higher than another area for the same exhibitor chain. Role out release date, from cities to states all under the direction of major studios prividing films.

Marketing
In recent years exhibitors have tried to fill seats by offering everything from live concerts, special events and give-a-ways to draw viewers. US theaters viewership has dropped over 24% since 2010. The only thing that makes sense is that, each market is different and there is no longer a cookie cutter nation wide plan for most film content.



Oprah Winfrey
It’s ironic how one business like Landmark Theaters, have a direct affect with the Oprah Winfrey Network. Once again let’s start with product. The OWN channel have selected twenty-four hours of networking programming to build viewership. The larger the viewership the more advertisers are drawn to the channel. Which results into more marketing or sales dollars, more job security and opportunity for public stock growth to investors.  http://www.oprah.com/own

Prior to purchasing content for “OWN” there is an indicator to measure how viewers will react to schedule programmed TV shows. Buyers of the network should ask? were they theaterical releases? How was the film attendence and how long was the run? These questions will help determine what percentage of viewers will follow the film to “OWN”.

Thus begins the negotiations process to buy product you can make money off of and add value to your film library, increasing the company asset and make investors happy.


Conclusion
Create a successful business plan that includes a strong product, sales and marketing section that details how one supports the other. These are all key ingredients that provides a blueprint to a successful business.

Just recently, the history channel partner with Kevin Costner production to create a mini-series of the Hatfield and McCoys.  http://www.history.com/shows/hatfields-and-mccoys

The mini-series drew more than 14million viewers. This long standing american folk legend brough to life showed film and TV executives that, “If you build it, they will come”.  A quality scripted product; excellent price, monthly cable cost for the hole family to view and marketing. The reward for this winning formula is equal to $114m, if view at theater near you, at a $8 ticket price, executives, listen to your customers, therein lies the truth.

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